If you have any questions about our Birthday Candles or Nextlevelbirthdaycandles during your visit, please email us at Info@Nextlevelnovelties.com.

Below are some common questions we received that may help you out:

What size are the candles?

The candles are 3.5inches. 

Shipping

What types of shipping do you offer?

How can I track my shipment?

We’ll send you a USPS tracking number as soon as we ship your candle out, up to about 1 week after order confirmation. We can’t wait for you to receive your candle!

Q: How quickly will my orders ship?

A: Most orders placed will be shipped out within 48* hours from when you placed it. You will receive a notification email along with a tracking number of the shipment. 

Q: How is shipping calculated?
A: Shipping is calculated depending on the weight of your order. We offer the lowest shipping rate starting from $3.99 (1 lb) and $4.99 flat nationwide. 

Q: Is it safe to put my credit card information on here?
A: Absolutely! Our servers are highly secured and verified by GeoTrust and we do not store any credit card information in our systems.

Q: What if my item is damaged or flawed?
A: We guarantee the highest quality in our Birthday Candles. But in the case that a damage does happen, we are glad to offer a refund for the return shipment**. Please contact our support team at Orders@Nextlevelnovelties.com.

Do you ship internationally?

At this point, we’re only shipping to addresses in the United States. But we hope to expand internationally soon — please email us at

Hi@Nextlevelbirthdaycandles.com if you have a specific country request. 

I have a question about my order that is in transit.

Check your inbox for your tracking number from USPS. If that ,Doesn’t answer your question? Call USPS directly at 1 (800) 742-5877, but make sure you have that tracking number on hand. Still need help? Reach out to support@Nextlevelnovelties.com with your order number and a detailed description of the issue.

RETURNS AND EXCHANGES

What do I do if I received the wrong product or something is wrong with my order?

Oh no! We’re sorry that happened. Shoot us an email at support@Nextlevelnovelties.com, and we’ll make sure your issue is fixed.

My candle came damaged. Can I exchange it?

That’s a bummer. Send us a picture at support@Nextlevelnovelties.com and we’ll take it from there to get you a new candle.

How can I return or exchange my order?

We can only take returns or exchanges for unburned candles still in their original state. But we want you to be happy with your order — please reach out to support@Nextlevelnovelties.com if you have any issues.

* During holidays and busy seasons, there may be a delay to when the orders will be shipped out. 
** Return shipping cost is not included.

GIFTS

Can I send this as a gift?

Definitely!Nextlevelbirthdaycandles make a thoughtful, unique gift for any occasion.

Can I include a gift receipt?

Yes — there’s no price information on the packing slip, so you won’t need to worry about your recipient seeing the price. You will be able to include a gift message during the checkout process that your recipient will see when it arrives!

I have a general question about my order

Ask away by emailing us at support@Nextlevelnovelties.com. Make sure you include your order number from our initial confirmation email, so we can help you as quickly as we can.

PRESS & PARTNERSHIPS

Who should I contact for press or partnership inquiries?  

Drop us a line at Hi@Nextlevelbirthdaycandles.com